Excellent Curriculum Vitae / Resume / CV Format Of A BPO Call Center Process Leader with 5 Years+ Work Experience in Word / Doc / Pdf Free Download
JLT has offices in Mumbai with staff strength of over 800 and Winner of 2012 Pride in Performance for Successful New Initiative
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56/9, KUNG Apartment, diva M K road,
Opp Adarash classes, diva east, thane – 963258
Email:- dOLI.gupta@outlook.com
Mobile: - +91 9876543210
Objective |
To work in a growth oriented, challenging and rewarding environment. Having 5+ years of experience, I am strong in creating innovate & clutter breaking ideas. If you have got a challenging position in the field of accounts or finance, I’d love to fill it.
Summary |
· Accomplished operations and performance with over 5 years of experience in insurance back office domain servicing Singapore and UK clients.
· Extensive Offshore, Insurance and Finance operations experience both in established and start-up team environments.
· Experienced in business process improvement and process transition.
· Highly flexible and adaptable; able to multi-task and thrive in a fast-paced environment.
· Able to motivate others and a self-starter.
· Self-directed within broad goals and strategic direction in satisfying organization or client objectives.
Expertise |
· Reconciliations — Training
· Management Report — Mentoring and Motivation
· Process Documentation — Team Building
Professional Profile |
Associated with JARDINE LLOYD THOMPSON INDIA PVT LTD (a JLT Group Company) since October 2007 and was designated as a Process Leader, responsible for 4FTEs.
About JARDINE LLOYD THOMPSON INDIA PVT LTD , Mumbai:
Started in 2007, JLTs processing services now specializes in providing high value services for the analysis and processing of business transactions. A pioneer in the IT-enabled services industry manages a whole range of processes for its clients from simple, low complexity, high volume to complex, confidential, mission critical transactions. JLT Mumbai interacts directly with the clients at various levels and ensures a quick resolution of queries, transparency of processes and a relationship that builds from strength to strength.
JLT has offices in Mumbai with staff strength of over 800 and Winner of 2012 Pride in Performance for Successful New Initiative
About JLT Group:
Based in London, JLT Group is the insurance and reinsurance brokers, having 100+ offices with 6500 employees in over 34 countries. The Group's principal activity is to provide risk management consultancy and insurance brokerage services. It provides specialized risk management advisory and other services on a global basis to clients in various industries including aerospace, marine, energy and construction.
Team Size: 4 Reporting to: Team Manager
Hierarchy in the organization: Team Manager reports into Operation Manager
Roles & Responsibilities:-
· Travelled to Singapore for 3 months along with team to get trained on the process & systems
· Picked up the accounting process and transitioned the same to Mumbai centre
· Created process maps and standard operating procedures
· Managing the work flow from onshore Singapore to offshore India office
· Daily reporting to higher management and Singapore team about the work completion and prepared MIS reports
· Achieving accuracy of 99% and meeting the SLA
· Providing the update and resolving queries of team
· Continuous training and development of the team
· Reconciling statement of accounts.
Senior Associate (Insurance Accounting – IBA London) Jan 2009 to May 2010
Reporting to: Team Leader
- Interacted with the JLTs clients on a daily basis
- Facilitated processing of premiums, settlement and claim submission
- Review of the work done by the colleagues
- Imparted Training, coaching and mentoring to the junior associates in the team
- Responsible for the key metrics (Timely delivery and quality output)
- Developed standard operating procedures and maintenance.
- Ensured established workflow and procedures, service and quality standards are satisfactorily met
Associate (Insurance Accounting – IBA London) Oct 2007 to Jan 2009
Reporting to: Team Leader
- Corresponding with Insurance companies for account balance
- Reconciliation of entries and settlement
- Carry out reconciliation of Insurance company statement
- Arrange settlement of claims and premiums
- Maintenance of accounting ledgers
STANDARD CHARTERED BANK Apr 2007 to Oct 2007
Reporting to Team Leader
Collection Officer - Recovery department
- Making call to the defaulters to recover the o/s amount
- Offering settlement to the customer for outstanding amount
- Handlings walk in customer coming to office convincing for settlement
- Providing the update of collection status to Team Leader on daily basis
RELIANCE INFOSTREAM PVT LTD May 2006 to Apr 2007
Reporting to Team Leader
Customer Support Executive – UP Circle
- Handling incoming calls giving Information about new offers.
- Registering complains about prepaid connection issues
- Providing network updates to customers
- Resolving the network related problem.
Achievements |
- Travel to Singapore for 3 months for business training and process migration
- Recipient of Star of the Month award on 3 occasions & 1 Pride of the Quarter Award for outstanding performance
- Received AIM award for process improvements and client service
Professional Training & Development |
- Advanced Excel Skills
- Coaching and Mentoring
- Developing Interpersonal Skills
- Assertive Communication
- Good working knowledge of Microsoft Word, Excel, PowerPoint
Education |
- Bachelor of Commerce – Mumbai University, 2006
Personal Profile |
Date of Birth : 5th June 1987
Marital Status : Single
Language : English, Hindi and Marathi
Hobbies : Travel, Music, Internet Browsing
PLACE : - MUMBAI
DATE : -
DOLI GUPTA
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