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Danna Jemison
309 Coursey Blvd.
APT 120
Baton Rouge, LA 70001
(225) 747-9876
danna@gmail.com
A well-rounded professional who works well with others and looking for an opportunity to help add value to a growing company.
CERTIFICATIONS
• CCNA, MCP, A+, Network+, Security+
EDUCATION
• High School diploma
CLEARANCE
• Current Secret, DoNCAF
EXPERIENCE
Field Technician I – DRS Technical Services
USF-I Iraq
07/09-Present
• Perform routine system maintenance and analysis functions to include hardware configurations; adding, removing and replacing hardware components; use of hardware and software diagnostic testing tools; cable infrastructure installation and maintenance
• Provide daily technical support for Microsoft Outlook e-mail, network connectivity, telecommunications, peripheral equipment, and systems software
• Assists in the implementation of solutions to computer systems, networks or telecommunications systems
• Install, troubleshoot, and maintain communications equipment
• Provide assistance with the setup of computers and software
• Operate as the onsite customer service support point-of-contact for creating, diagnosing, troubleshooting, resolving and closing approximately 30 Remedy tickets per day
• Responsible for base-lining PC’s and Laptops with Windows XP Professional Non-Secure and Secure internet Protocol Router Network images (NIPR/SIPR) using Hirens/Ghost software
• Create, enable, delete user accounts and exchange mailboxes through Active Directory and Exchange Management Console
• Provide assistance, technical advice, and personal experience on the use of various Windows Operating Systems and Microsoft Office Suites to end-users giving them the tools and knowledge to manage and perform their duties more practical and proficient
• Troubleshoot, add and delete Cisco VoIP 79xx series phones to Cisco Call Manager
• Troubleshoot network connectivity, network printing and user access issues
• Maintain security and troubleshoot Cisco 3560, 3750, and 3750G switches; Configure switches for network production use and update IOS’s when instructed
• Test circuits and devices with OTDR and toners to determine causes of network outages
• Proficient with network cabling standards
• Work in an extremely austere remote environment obtaining the ability to interact and build trustworthy relationships and satisfaction with customers of varying stature
• Perform maintenance on previous installations, including clean and repairing Panduit, wall boxes, and wall jacks
• Assist in reviewing and updating facility drawings
• Completes tasks with little or no supervision
• Route network cabling through manhole systems, crawl spaces, and ladder racks
Cable Technician – Data-Tel of Louisiana
Baton Rouge, LA
03/09-06/09
• Installed and terminated copper and fiber optic cable using Panduit, 3Com, and Corning technologies
• Built distribution points interconnecting networking equipment such as Nortel, Cisco, and Juniper
• Performed cable pulls with the use of J-hooks, cable trays, ladder racks and manhole systems
• Assisted in reviewing and updating facility drawings
• Assisted in the installation and termination of underground fiber optic and copper cable
• Repaired fiber optic cabling via fusion-splicer
Information Systems Operator MOS 25B – United States Army
86th Signal Battalion – Fort Huachuca, AZ, 385th Signal Company – Arifjan, Kuwait, 208th Signal Company – Fort Bliss, TX
06/02-09/08
• Performed routine system maintenance and analysis functions to include hardware configurations; adding, removing and replacing hardware components; use of hardware and software diagnostic testing tools; cable infrastructure installation and maintenance
• Provided daily technical support for Microsoft Outlook e-mail, network connectivity, telecommunications, peripheral equipment, and systems software
• Provided assistance with the setup of computers and software
• Operated as the onsite customer service support point-of-contact for creating, diagnosing, troubleshooting, resolving and closing approximately 30 Remedy tickets per day
• Responsible for base lining PC’s and Laptops with Windows XP Professional Non-Secure and Secure internet Protocol Router Network images (NIPR/SIPR) using Hirens/Ghost software
• Provided assistance, technical advice, and personal experience on the use of various Windows Operating Systems and Microsoft Office Suites to end-users giving them the tools and knowledge to manage and perform their duties more practical and proficient
• Created, enabled, and deleted user accounts and exchange mailboxes through Active Directory and Exchange Management Console
• Added, removed, and replaced hardware components in support of DoD networks
• Installed, operated, and performed unit maintenance on multi-functional/multi-user information processing systems, peripheral equipment and auxiliary devices
• Performed input/output data control and bulk data storage back-up operations
• Transferred data between information processing equipment and systems
• Troubleshot automation equipment and systems to the degree required for isolation of malfunctions to specific hardware or software
• Installed, operated, and performed PMCS and unit level maintenance on COMSEC devices
• Performed ADPE functions restoring equipment to operational use by replacing network interface cards, memory, hard drives, graphics cards, and power supplies
• Performed operator and systems administrator duties and unit level maintenance functions on assigned computer systems
• Assisted less experienced soldiers in the installation, operation, and maintenance of information processing equipment
• Performed additional duties as the Company IMO responding to end-user trouble tickets and resolving technical issues in a timely manner
• Worked and completed tasks with minimal supervision
• Troubleshot network connectivity, network printing and user access issues
Cable System Installer Technician MOS 25L – United States Army
208th Signal Company – Fort Bliss, TX
06/01-05/02
• Performed unit level maintenance on tactical and commercial coaxial cable, wire, fiber optic, voice over internet protocol (VOIP) telephone, cable racks, and CAT-5 wire systems
• Repaired various types of cables using different methods, for example underground cable splicing, aerial cable splicing
• Installed, operated, and performed preventive maintenance checks and services (PMCS) and unit level maintenance on COMSEC devices
• Conducted tests on cable communications systems to ensure circuit and system quality
• Tested circuits/groups to detect and locate faults on fiber optic, cable, and wire lines
• Climbs poles, as necessary, and assists in the construction of tactical and commercial cable and wire lines
• Assisted in the distribution of SIPR/NIPR networks and DSN phone routes to over five hundred subscribers
• Install Ethernet patch panels via punch-down tools, troubleshoots and tests cables by using OTDR and toners
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