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Field Technician • IT Specialist • Tech Support Expert Dana Lazarus
Profile
• Over 14 years of well-rounded experience in InformationTechnology
• Microsoft Certified InformationTechnology Professional – Server Administrator (MCITP-SA)
• CompTIA Security+ 2008, Network+, and A+ Certified
Installation and Troubleshooting Skills
• Motherboards
• Hard Disk Array Controllers
• Adapter Cards
• Storage Devices
• Local and Network Printers
• Routers and Switches
• Remote Insight Lights Out Board
• Hardware Firewalls
• Windows 2000/XP/2003/2008
• Active Directory
• Symantec Altiris 7.1
• Remedy Service Mgmt
• HP Service Center
• Norton Ghost
• Microsoft Office 2003/2007
• Citrix Web Interface
Professional Experience
01/2011 to Present
Altiris System Administrator
Computer Sciences Corporation, Virginia Beach, VA
• Installed and configured Windows Server 2008 on one Notification Server and two Site Servers.
• Installed and configured Symantec Altiris 7.1 on the Notification Server.
• Performed a test deployment of Altiris agents/plug-ins and assisted with problem resolution.
• Deploying Altiris agents/plug-ins to thousands of workstations at several naval bases.
• Actively checking Altiris and Windows event logs for errors and warnings on a daily basis.
• Resolving Altiris related issues as submitted via Remedy Service Management.
08/2009 to 05/2010
InformationTechnology Specialist
Naval Medical Center Portsmouth (Via Ohm Systems, Horsham, PA)
• Imaged or re-imaged Windows XP workstations with a BART CD and Norton Ghost.
• Joined computers to the domain via adding the account in ActiveRoles Server.
• Remotely installed and troubleshot software applications via Dameware.
• Resolved hardware and Operating System related workstation and printer issues.
• Used Remedy to track and annotate tickets as well as to change their status.
06/2008 to 06/2009
Field Technician
SunTrust Bank, Newport News, VA (Via Apex Computer Systems, Inc., Cerritos, CA)
• Serviced Windows 2003 servers as well as Windows 2000/XP workstations and laptops.
• Configured new desktops and laptops via the Altiris Deployment Console prior to delivery.
• Remotely installed applications via Citrix Program Neighborhood and the Altiris Software Portal.
• Utilized Active Directory to look up account information and add or edit Home Drive location.
77 HavilandDr, Newport News, VA 23601 • (757)810-5251 • dllazarus93@gmail.com
Field Technician • IT Specialist • Tech Support Expert Dana Lazarus
Professional Experience (continued)
9/2007 to 1/2008
Help Desk Analyst
EDS, Norfolk, VA (Via Axis Technologies, Plano, TX)
• Activated and configured user accounts in Active Directory.
• Often resolved application, Exchange, and connectivity issues during the initial call.
• Quickly resolved many common issues via Tivoli or NetMeeting.
10/2006 to 2/2007
Customer Support Representative
Dendrite International, Chesapeake, VA (Via Encompass Personnel, Virginia Beach, VA)
• Efficiently solved Windows XP tablet PC and broadband connectivity issues.
• Managed SecurID user authentication profiles allowing VPN access to the intranet site.
• Provided support for Microsoft Office, eRoom, Centra, and web based applications.
10/2004 to 8/2005
Tier 1 Help Desk Technician
Dynamic Systems Technology, Inc., Norge, VA
• Assisted State Education Agencies with submitting data to the U.S. Department of Education.
• Strategically analyzed large delimited data files to resolve format and validation issues.
• Worked effectively with tier 2 technicians to answer policy questions.
2/2002 to 6/2004
Web Marketing Director
Video Direct, Fort Lauderdale, FL
• Oversaw all web-based marketing campaigns for Video Direct’s online presence.
• Handled Windows 2000 workstation, server application, and network issues.
10/2000 to 8/2001
Computer Operator
Computer Sciences Corporation, Hampton, VA
• Edited digitized government technical manuals using Microsoft Word.
• Used standardized custom macros to make the Word documents closely match the hard copy.
Certifications
• MCITP-SA • MCTS • Security+ • Network+ • A+
Education
Computer Network Administrator Training, Tidewater Tech
Bachelor of Science, Applied Physics, Christopher Newport University
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